GENERAL CONDITIONS OF SALE

These general conditions of sale apply to the sale and purchase of products through the website WWW.BOTTEGAFRANCHI.COM concluded between BOTTEGA FRANCHI, with registered office in VIA DI RIPETTA, 159 – ROME, Fiscal Code FRNNRC72M30H501E, VAT No. and registration number with the Register of Companies of Rome No. 12885401005 (hereinafter, ” BOTTEGA FRANCHI“) and any natural person who makes online purchases on the website WWW.BOTTEGAFRANCHI.COM, hereinafter referred to as “Customer”.

These general conditions govern all purchases made through the website WWW.BOTTEGAFRANCHI.COM, in accordance with the provisions of Legislative Decree No. 206 of September 6, 2005, as amended (hereinafter, the ” Consumer Code“).

ARTICLE 1 – Object of the contract

By these general conditions of sale, BOTTEGA FRANCHI sells and the CUSTOMER purchases at a distance the tangible movable goods indicated and offered for sale on the website WWW.BOTTEGAFRANCHI.COM. The contract is concluded exclusively through the Internet network, by means of the CUSTOMER accessing WWW.BOTTEGAFRANCHI.COM and placing a purchase order in accordance with the procedure provided by the website itself.
The customer undertakes to read, before confirming his order, these general conditions of sale, in particular the pre-contractual information provided by BOTTEGA FRANCHI.

ARTICLE 2 – Pre-contractual information for the consumer – Article 49 of Legislative Decree 206/2005.

The CUSTOMER, prior to the conclusion of the purchase contract, shall take note of the characteristics of the goods, which are illustrated in the individual product sheets at the time of selection by the CUSTOMER.
Before the conclusion of the purchase contract and before the validation of the order with “obligation to pay”, the CUSTOMER is informed regarding:
– total price of goods including taxes, with details of shipping and any other costs;
– method of payment;
– The deadline by which BOTTEGA FRANCHI agrees to deliver the goods;
– conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the withdrawal form in Annex I, Part B of Legislative Decree 21/2014;
– information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
– Existence of the legal warranty of conformity for the purchased goods;
– conditions of after-sales service and commercial guarantees provided by BOTTEGA FRANCHI.
The CUSTOMER may at any time, and in any case before the conclusion of the contract, take cognizance of information about BOTTEGA FRANCHI, the geographical address and e-mail address.

ARTICLE 3 – Conclusion and effectiveness of the contract.

The contract of sale is considered concluded with the sending by BOTTEGA FRANCHI to the CUSTOMER of an e-mail confirming the order. The e-mail contains the CUSTOMER’s details and order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent, and the link so that the CUSTOMER can print and file a copy of these conditions.
The CUSTOMER agrees to verify the correctness of the personal data contained therein and promptly notify BOTTEGA FRANCHI of any corrections.

The CUSTOMER has the opportunity to cancel the order placed no later than one hour after receiving the confirmation email. BOTTEGA FRANCHI strives to describe and present the items sold on the site in the best way possible. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may show up. Furthermore, the photographs of the products presented on WWW.BOTTEGAFRANCHI.COM do not constitute a contractual element, as they are only representative.

ARTICLE 4 – Availability of products

Product availability refers to actual availability at the time the CUSTOMER places the order. However, this availability should be considered purely indicative because, as a result of the simultaneous presence on the site of several users, the products could be sold to other CUSTOMERS before the confirmation of the order.
Even after the order confirmation e-mail sent by BOTTEGA FRANCHI, there may be cases of partial or total unavailability of the goods. In this eventuality, the order will be rectified automatically with the elimination of the unavailable product and the CUSTOMER will be immediately informed by e-mail.
If the CUSTOMER requests cancellation of the order, terminating the contract, BOTTEGA FRANCHI will refund the amount paid within 15 days from the day BOTTEGA FRANCHI became aware of the customer’s decision to terminate the contract.

If the CUSTOMER requests the cancellation of the order, under the terms of Article 3, BOTTEGA FRANCHI will refund the amount paid within 15 days after the CUSTOMER becomes aware of the decision to terminate the contract.

ARTICLE 5 – Method of payment

Any payment by the CUSTOMER may be made only by credit cards via PayPal at WWW.BOTTEGAFRANCHI.COM or by bank transfer.

In the event that the chosen method of payment is bank transfer, it should be noted that only payments sent no later than 48 hours after the order will be accepted, and that beyond that time the order is to be considered cancelled.

ARTICLE 6 – Prices

All sales prices of products shown on WWW.BOTTEGAFRANCHI.COM are in Euros and include VAT.
Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made.
The CUSTOMER accepts BOTTEGA FRANCHI’s right to change its prices at any time, however, the goods will be invoiced based on the prices indicated on the website at the time the order is created and indicated in the confirmation e-mail sent by BOTTEGA FRANCHI to the CUSTOMER. Shipments outside the European Union, involve the payment of import taxes, which are the sole responsibility and expense of the customer.
In the event of a computer, manual, technical, or any other error that may result in a substantial change, not foreseen by BOTTEGA FRANCHI, in the sale price to the public, making it exorbitant or clearly derisory, the purchase order will be considered invalid and cancelled and the amount paid by the CUSTOMER will be refunded within 30 days from the day of cancellation.

ARTICLE 7 – Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 15 days in accordance with Article 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
The CUSTOMER wishing to exercise the right of withdrawal must notify BOTTEGA FRANCHI by means of an explicit declaration, which may be sent by registered letter with return receipt to the address:

FRANKS WORKSHOP

VIA DI RIPETTA, 159 – ROME

The CUSTOMER may also exercise the right of withdrawal by sending any explicit statement containing the decision to withdraw from the contract.
In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 15 days from the day he/she informed BOTTEGA FRANCHI of his/her wish to withdraw from the contract to the address:

FRANKS WORKSHOP

VIA DI RIPETTA, 159 – ROME

The direct costs of returning products are borne by the CUSTOMER.
Merchandise must be returned undamaged, unused, in its original packaging, complete in all its parts (including packaging and any documentation and ancillary equipment) and complete with attached tax documentation. Under no circumstances will merchandise not returned in perfect condition be replaced or refunded.

Without prejudice to the right to verify compliance with the above, BOTTEGA FRANCHI will refund the amount of the products subject to withdrawal within a maximum period of 30 days, excluding shipping costs incurred to the extent of € 15 for Italy and of € 35 for other European countries and € 50 for non-European countries.
As provided for in Article 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, BOTTEGA FRANCHI may suspend the refund until receipt of the goods or at its discretion until the CUSTOMER demonstrates that it has returned the goods to BOTTEGA FRANCHI.
BOTTEGA FRANCHI will make the refund using the same means of payment chosen by the CUSTOMER at the time of purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his/her right of withdrawal, he/she must provide BOTTEGA FRANCHI, by accessing the contact section or by sending an email to the address INFO@BOTTEGAFRANCHI.COM, the bank details: IBAN, SWIFT and BIC needed to make the refund.

ARTICLE 7a – Size Change on International Orders

In accordance with applicable legal provisions, the CUSTOMER has the right to request, with exclusive reference to ring purchases, a change of size within the period of 15 days starting from the date of receipt of the products.
The CUSTOMER who intends to exercise this right must notify BOTTEGA FRANCHI by means of an explicit declaration, which may also be sent by registered mail with return receipt.
In case of exercise of this right, the CUSTOMER is required to return the goods within 15 days from the day on which he/she communicated to BOTTEGA FRANCHI his/her will pursuant to Article 57 of Legislative Decree 206/2005.
The goods should be returned to the address:

FRANKS WORKSHOP

VIA DI RIPETTA, 159 – ROME

The direct costs of returning products are borne by the CUSTOMER.
Merchandise must be returned undamaged, unused, in its original packaging, complete in all its parts (including packaging and any documentation and ancillary equipment) and complete with attached tax documentation. Under no circumstances will goods not returned in perfect condition be replaced or refunded. Without prejudice to the right to verify compliance with the above, BOTTEGA FRANCHI will proceed to the change of measure within a maximum period of 14 days (subject to availability), charging the Customer a cost of € 15 for Italy, of € 35 for other European countries and € 50.00 for non-European countries, as the amount of shipping of the goods subject to exchange.
As provided for in Article 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, BOTTEGA FRANCHI may suspend the exchange of goods until receipt of the goods or at its own discretion until the CUSTOMER has demonstrated that it has returned the goods to BOTTEGA FRANCHI.

ARTICLE 8 – Mode of delivery

BOTTEGA FRANCHI will accept orders for delivery worldwide. The products will be delivered by express courier to the address indicated by the CUSTOMER when placing the order no later than 30 days from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by BOTTEGA FRANCHI.
For each order placed on WWW.BOTTEGAFRANCHI.COM, BOTTEGA FRANCHI may issue an invoice for the goods shipped. After the invoice is issued, it will not be possible to make any changes to the data indicated in the invoice.

ARTICLE 9 – Responsibility

BOTTEGA FRANCHI assumes no responsibility for inefficiencies attributable to force majeure or fortuitous events, even where dependent on malfunctions and inefficiencies of the Internet network, in the event that it fails to execute the order within the time provided for in the contract.

ARTICLE 10 – Access to the site

The CUSTOMER has the right to access the site for browsing and making purchases. No other use, particularly commercial, of the site or its content is permitted. The integrity of the elements of this site, whether aural or visual, and the related technology used remain the property of BOTTEGA FRANCHI and are protected by intellectual property law.

ARTICLE 11 – Privacy Policy

BOTTEGA FRANCHI is aware of the importance of its users’ personal data and therefore intends to inform you and provide you with as much control as possible over the management of personal information collected through our Site.

Please read our Privacy Policy which applies each time you access the Site, even regardless of whether you purchase BOTTEGA FRANCHI products that we sell on the Site.

Some services may be subject to specific legal terms, in which case we will be sure to give you all the appropriate information from time to time.

ARTICLE 12 – Cookie Policy

The website WWW.BOTTEGAFRANCHI.COM uses “cookies”. Cookies are electronic files that record information related to the CUSTOMER’s navigation on the site (pages consulted, date and time of consultation, etc.) and that allow BOTTEGA FRANCHI to offer a personalized service to its customers.
BOTTEGA FRANCHI informs the Customer of the possibility to disable the creation of such files, by accessing its Internet configuration menu. It is understood that this may prevent the CUSTOMER from proceeding with the ‘online purchase.

For detailed information on how BOTTEGA FRANCHI handles your personal data, we invite you to read our Cookie Policy

ARTICLE 13 – Integrity

These General Terms and Conditions of Sale shall consist of the entirety of their component clauses. If one or more of the provisions of these General Terms and Conditions of Sale is deemed invalid or declared invalid pursuant to law, regulation, or following a decision by a court having jurisdiction, the other provisions shall continue in full force and effect.

ARTICLE 14 – Applicable Law and Jurisdiction.

These Terms and Conditions are subject to Italian law.
Any dispute that is not amicably settled will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.
In any case, optional recourse may be had to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.

Terms and conditions of sale updated on June 29, 2024.